Customer Care: Prints

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🖤 Customer Care Promise

Every Crady Art print is made-to-order with exceptional care. We want you to love your art as much as we loved creating it. If your print arrives damaged or there’s an issue with your order, we’ll work with you to make it right — quickly, fairly, and at no cost to you for replacement prints.

Baryta Papers

We use Canson Baryta Prestige paper for its depth, silky texture, high contrast, and longevity. 

"Canson® Infinity Baryta Prestige 340gsm is comprised of an acid-free alpha-cellulose and cotton white paper base with a true barium sulphate coating. It is a smooth Baryta Gloss paper which evokes the look and aesthetic feel of traditional darkroom papers. 

The paper characteristics are truly unique: providing excellent durability, outstanding black optical density (D-max), and superb image sharpness. The paper offers a good level of flatness, excellent surface homogeneity, very good cuttability, and its printed and non-printed surfaces differ only very slightly in glossiness. It offers an extraordinary wide gamut which improves colour reproduction and increases visual impact.

Canson® Infinity Baryta Prestige is an innovative product for the more discerning photographer and printmaker, whether creating black and white or colour archival prints."

—from the Canson website

Print Return, Cancellation & Damaged Order Policy

Cancellations

All prints are created on-demand by The Print Space as soon as your order is placed.

• If you wish to cancel, please contact us immediately.
• We will make every effort to stop production, but cancellation is not guaranteed once the order has been sent to print.
• Once your order is in production, it cannot be changed or cancelled, as printing is handled directly by The Print Space.

Returns

All of our art prints are made to order, created especially for you once your purchase is confirmed. Because each piece is produced on demand, we are unable to accept returns or exchanges if you change your mind. This policy ensures that every print you receive is brand new and has never been handled by another customer.

We will, of course, replace any item that arrives damaged or defective (see below).

Thank you for understanding that our made-to-order process allows us to maintain the highest quality standards while offering a wide selection of artwork.

Damaged Orders

In the unlikely event your print arrives damaged:

• The Print Space will send a replacement free of charge.
• Please contact them directly at info@theprintspace.com or use the chat icon in the bottom-right corner of their Help Center.
• In some cases, they may request that you return the damaged print before sending a replacement.
• If a return is required, shipping will be at their expense.

By placing an order with Crady Art, you agree to this policy and our Terms and Conditions. If you have questions, please contact us before ordering — we’re here to help.